No product or part shall be returned to Pontiac Electric Motor Works, Inc. or any of the Manufacturer’s which Pontiac Electric Motor Works, Inc. represents without written authorization and shipping instructions first having been obtained from Pontiac Electric Motor Works, Inc. Any product you wish to return, must have a Return Material Authorization (RMA).
Any item returned without an RMA will not be issued a credit. You must have your invoice. All returns must be returned within 30 days of purchase and are subject to a 20% to 25% restocking fee (depending on the motor manufacturer). Pontiac Electric Motor Works, Inc. retains the right to refuse any return. Be sure to insure the package for damage.
Any item returned that is damaged will not be issued credit. If you are unsure if a particular product will fit your application–call us–we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned “prepaid” shipping in the original carton.
Any product we “special order” for you may not be returned. Electrical products being returned must be in “100% new” condition, not used or installed. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.)
Items being returned for any other reason than being defective or damaged must be 100% brand new and not installed with the original factory box. Items that have been installed are not returnable. Be sure you have selected the correct product for your application before installing. If you are unsure please call us @ (248)332-4622 before installing. If you make the decision to install it hoping it is correct and will work for your application you have now made the decision to keep the product no matter if it is correct or not and it is now a used item and is not returnable. If you do not understand this policy please call us and we can further explain it to you.